A Masterclass in Effective Communication

A Masterclass in Effective Communication

Effective Communication Skills Training Course

You will find with the majority of organisations the main issues and problems they face is “Communication” or a lack of it. This 1 day Communication Skills training course will teach you the art of effective Communication so you are able to project and articulate your views in the most effective and influential way possible.

Understanding how you communicate with others, as well as how other people use Communication to achieve their goals will help you further develop your personal Communication Style which will lead to improved relationships. It will also give you an understanding of how to apply your communication skills in a variety of different situations, both formal and informal, with all types of personalities and will provide you with the necessary skills and knowledge to make a positive impact on your how you communicate with others, both in the workplace and in personal and social settings.

Communication Course Outline

This Effective Communication Skills training course will help you to become a more inspirational and effective communicator. By understanding the importance of clear and focused written and verbal communication skills, delegates will be able to communicate with confidence and impact in a variety of workplace situations, ie. team meetings, interviews, presentations, performance reviews, networking events. They will understand the importance of “feedback” and the role behaviours and personalities play in relation to effectively communicating with others.

Suitability – Who should attend?

This Effective Communication Skills course is targeted at any member of staff whose work depends on successful interaction with others and who want to maximise the impact their communication skills have on work based situations. The course is also suitable for people who are looking to improve how they communicate and interact with others in a non-work related environment.

Course Content

Introduction to the Field of Communication
The importance of communication in today’s modern setting
The key elements and skills of communication
Telephone communication
Written communication – email etiquette
Maximising our communication skills in a variety of situations
What helps and hinders communication at an individual, team and organisational level
Questioning skills
Listening skills
Self presentation and self promotion

A Key Communication Skill – The Skill of “Feedback”
The importance of feedback to people and organisations
The types of feedback we receive in life
Structuring feedback
Giving and receiving feedback effectively

Communicating Assertively
What assertive communication is and is not
How we should plan, structure and conduct assertive communication
Using assertive communication in a variety of situations

Communication to Different Personalities
The type of people and personalities we have to communicate with
Understanding as to how each type likes to communicate and be communicated with
Adapting our communication style to others
 

Employee Engagement
Holding successful and inspiring team meetings
Communicating with your immediate team
The importance of 1 to 1’s

Delegate Packs
On completion of the Effective Communication Skills course, delegates will receive a Delegate Pack which includes:

Comprehensive Course Notes & Workbooks
Contact details for Course Trainer for 3 Month Post Course Follow Up
Courtney Associates "Certificate of Achievement"
The price of the course also includes lunch and refreshments throughout the day in one of our high quality training venues, which are conveniently located in the city centre of 5 major cities.  Free Wifi is also provided.