Customer Relationship Management Certificate

Customer Relationship Management Certificate

Course Details

Customer relationship is an imperative part of any modern day business. Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time.

Gain an edge over the competition by implementing excellent customer relationship management processes today.

Introduction to the Customer Relationship Management Certificate

The Customer Relationship Management Certificate comprises of five information packed modules which should take you around five hours to complete. The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule.

This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certificate is industry recognised and can be verified online.

What you will Learn

This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace.

• Learn what CRM is and why it is so important to focus on your customers.
• Identify with the basics of body language and how to use this when dealing with clients.
• Develop your interpersonal skills.
• Learn facts about relationships and loyalty and how these two go hand-in-hand.
• Identify why customer relationship management is so important to the success of your company.
• Learn how to look for customers and what customers expect from your company in terms of service and support.
• Get an understanding on how to measure your customer relationship management from the characteristics to problems you may face to the standards you want to achieve.
• Learn how to develop a relationship.
• Get some valuable advice about meeting preparation and so much more.

Benefits

• Some of the benefits you can expect to enjoy when you take the Customer Relationship Management Certificate include:

• Increase your knowledge on customer relationships.
• Fast track your career in your chosen industry.
• Enjoy the convenience of an industry recognised certification.
• Certificates can be verified online.
• Lifetime access to course material.
• Course available online so you can study at any time of the day or night.
• Complete the course in one day or a few months, there is no set time frame for completing the course.
• The study platform is available on all devices.
• Enjoy information packed and detailed modules.
• Each course is broken down into easy to manage modules to enhance your study experience.
• Affordable pricing
• Start your studying at any time.

Course Modules/Lessons

• Module 1 : What is Customer Relationship Management?
 
• Module 2 : Looking at Customers
 
• Module 3 : Measuring CRM
 
• Module 4 : Developing the Relationship
 
• Module 5 : Clarity in Meeting Preparation
 
I cannot not recommend this course highly enough.

I found the CRM course to be very informative & user friendly. The knowledge I’ve gained, after completing five detailed modules & a short exam, has given me a much better understanding of CRM and this personal development will help me to implement new processes in the workplace.

The entire course is available on demand, before and after completion, meaning you can go over every module until you’re confident enough to take the exam. For anybody looking to gain information on what Customer Relationship Management is, and how it can improve your business, I cannot not recommend this course highly enough.

Joe Shawyer – Essex

I’m really happy with this course and I have actually learnt more than I expected

I wanted a qualification to back up the practical experience I had gained in my last job.

I found logging in and navigating the site very easy and I really like the flexibility it gave me; being able to study around my usual working day. The topics were well laid out and explained and I understood well through relevant examples.

The test at the end was straightforward however some rewording of the multiple answers would make it more understandable. But otherwise I’m really happy with this course and I have actually learnt more than I expected.

I would not hesitate to use this company again and have in fact bought another course since.

Jenna Woollon – Bristol