Customer Satisfaction as a Selling Tool

Customer Satisfaction as a Selling Tool - Overview

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.

This Customer Satisfaction as a Selling Tool course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Satisfaction as a Selling Tool London
Customer Satisfaction as a Selling Tool Manchester
Customer Satisfaction as a Selling Tool Nottingham
Customer Satisfaction as a Selling Tool Birmingham
Customer Satisfaction as a Selling Tool Bristol
Customer Satisfaction as a Selling Tool Edinburgh
Customer Satisfaction as a Selling Tool Leeds

Customer Satisfaction as a Selling Tool - Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)

10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions

11:15 - 11:30 Coffee Break

11:30 - 12:15 Objection Handling

12:15 - 13:00 Role Plays

13:00 - 14:00 Lunch Break

14:00 - 15:00 Customer Care Role Plays in Groups

15:00 - 15:30 Developing Best Practice

15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care

16:30 - 16:45 Summary & Action Plans Agreed

Customer Satisfaction as a Selling Tool - Benefits

• Understanding the need to be pro-active in customer care
• A personally developed script to approach customers regarding service levels
• Well rehearsed answers to complaints and compliments
• How to turn complaints and compliments into more business