Customer Service

RRP: £35

CUSTOMER SERVICE

Course Overview

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Our one -on-one tutor led e-learning courses are packed with all the information needed to meet all statutory training requirements and remain compliant. Live pictures, animated graphics and the personality of the presenter form part of a very effective virtual learning environment.

Accredited by leading industry sector bodies.

And with over 65 courses to choose from you are sure to find a course to meet your needs with Elite Personnel Training.

Who is this course for?

This online Customer Service course is perfect for any owner, manager, supervisor or member of staff in any business. Be it customer facing or perhaps communicating on a phone or by email this course is still packed information that can and will if implemented correctly improve your levels of customer service & customer satisfaction.

Qualification

On Successful Completion of the course you will obtain an Online Training Certificate of Competence in Customer Service. 

Approved by the CPD Certification Service.  1 CPD points / hours.

Description

At Elite Personnel Training we understand that customer service is vital to the success of any business with an ever growing demand of customer focus and service this is a must have in all and every type of business.

The end user of any product or service must feel delight in the presentation delivery and manufacture of any product this course will identify the key areas of customer service to allow you to deliver good customer service each and every time.

We as consumers have become more demanding in our expectations of products and this course will aid you in customer service dealing with all aspects and will help you understand your customers and their expectations and also how to drive that into the business.

Modules

• About the Course
• What is Customer Service
• The Goals of Great Customer Service
• Discovering and Understanding Customer Needs
• Delivering Maximum Levels of Customer Service
• Making Customers Feel Great From the Start
• Communication Skills
• Non-verbal Communication and Body Language
• Dealing with Customer Complaints

Course duration

Duration 75 mins*

*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions. Learners full name and valid email address are require to register for this online course, please allow 48 hrs for delivery via email of your login details.

Requirements

This course does not required a previous qualification.

System requirement.

Operating System: Windows 7+ or Mac OSX (10.8+)
Browser: A modern and up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Additional Software: Flash Player (latest version)
Download Speed: Broadband (3Mb+)