Customer Service Diploma
Customer Service Diploma
Customer Service Diploma
With this Customer Service Diploma, you will gain valuable insight, as well as various skills and tools for offering improved customer service – and progressing your career too!
Level 3 / ABC Awards / PI312
Customer Service Diploma Overview
Customer service is important for any business. In a competitive marketplace, excellent customer service will set a business apart from its competitors.
Customer service or relations have come under more pressure in the social media age. Many disgruntled customers will often vent their anger and dissatisfaction online for the whole world to see. A skilled customer service representative should be able to handle all complaints, queries and praise effectively and efficiently.
This requires skill and knowledge, two things that you will have on successful completion of our Customer Service Diploma.
This course consists of tutor-marked assessments and activities completed at the end of each module. This allows your tutor to monitor your progress and feedback on your work. You can ask for support from your tutor at any time.
Effective customer service puts a business in front of its competitors which is why customer service courses online address key areas such as;
Understanding what customer service is, the rules and principles
Making customer service about the customers, and not what is right for the company
Improving customer relations
Monitoring customer complaints and acting to solve the source of the problem if possible
Processing complaints and acting on them
Working with others within the business to improve customer service
Promote continuous improvements in customer service
Finally, the course addresses the key skills needed to run an effective customer service department.
Why opt for a customer service home study course?
Studying from home opens up so many possibilities for many students. Studying customer service courses online allows you to study at your own pace and in your own time. You can also study for a new career without giving up your current job or cutting hours. This increased flexibility makes online studying accessible for many people.
You can choose to study a paper-based copy of this course, or access learning materials online ia our learning portal.
After successfully completing this course, you may wish to carry on studying with NCC. We offer a range of related courses, such as Business Administration diplomas and courses.
Previous Knowledge
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about the study of Customer Service and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
MODULES
Module 1: Understanding customer service
Module 2: Knowing the customer service rules
Module 3: Making customer service personal
Module 4: Improving the customer relationship
Module 5: Monitoring and solving customer service problems
Module 6: Processing customer service complaints
Module 7: Working with others to improve customer service
Module 8: Promoting continuous improvement in customer service
Module 9: Developing customer service skills
Assessment
The Certificate of Achievement from ABC Awards and Certa Awards is gained by successfully completing a series of assignments. Your personal tutor will review, mark and provide you with feedback on your work.
AWARDING BODY
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by NCC Home Learning to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
SUPPORT
You will receive the course manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that 12 month unlimited support is available for your home study course, so there is no need to struggle or feel isolated during your studies.