Diploma in Customer Service & Public Relations - Level 4
Diploma in Customer Service & Public Relations - Level 4
Diploma in Customer Service & Public Relations - Level 4
Overview
Customer service is one of the driving forces of an organisation. Without a proper customer service department, the organisation might not function smoothly, customers might get dissatisfied and the sales might also get affected. Therefore, more and more organisations have started to invest a great deal in this department, making it a lucrative industry with plenty of progression opportunities for the right individual.
If you too aspire to get into or advance within the customer service industry, then this Diploma in Customer Service and Public Relations – Level 4 might just be the one for you. This comprehensive course will extensively enlighten you about the nature and essence of customer service within an organisation. The basic principles of business will also be relayed abundantly through this course, with a special focus on customers and on how to handle them in an effective manner.
This course also comprises of quality learning materials that will look into the importance of customer retention through efficient customer support service. This course has also done a great job in exposing you to the customer service practices, so that you get to monitor it and improve feedbacks accordingly. The other modules will address topics such as how to treat employees equally, how to monitor employee performance and how to manage conflicts within a workplace, to mold you into a professional skilled in every aspect of customer service.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*1Training is an approved reselling partner for ABC Awards courses under Global Edulink
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Why Consider 1Training?
As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.
1Training.org offers the most convenient path to gain an internationally recognized qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training.org and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.
Learning Outcomes
Understand the nature and essence of customer service in an organisation
Get into terms with the basic principles of business
Learn how to handle customer complaints in an effective manner
Identify the importance of customer retention
Discover how to monitor customer service practices and improve feedback
Examine how to treat employees equally, how to monitor employee performance and how to manage conflicts within a workplace
Access Duration
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
KEY FEATURES
Gain an accredited UK qualification
Access to excellent quality study materials
Learners will be eligible for TOTUM Discount Card
Personalized learning experience
One year’s access to the course
Support by phone, live chat, and email
Entry Requirement
Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
A recognised qualification at level 3 or above in any discipline
Who Should Attend
Individuals aspiring to get into the customer service industry
Customer service professionals looking to expand their knowledge
PR professionals hoping to progress in their career
Method Of Assessment
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note:
Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.
Certification
ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.
Accredited Body
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Other Information
Progression and Career Path
This certificate will improve your eligibility for a number of jobs across various industries. You can also use this certificate to expand your education or to make career advancements within the industry. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum/per hour according to https://www.payscal.com,
Customer Service Manager – £27,800 per annum
Customer Service Supervisor – £19,553 per annum
Customer Service Officer – £17,903 per annum
Hotel Receptionist – £7.35 per hour
Public Relations Coordinator – £23,298 per annum
Other Benefits
Written and designed by the industry’s finest experts with over 15 years of experience
Repeat and revise all your lectures and enjoy a personalized learning experience
Gain access to quality video tutorials
Unlimited 12 months access from anywhere, anytime
Save time and money on travel
Learn at your convenience and leisure
Eligible for a TOTUM discount card
Free Career Support Service
25% Discount on personal Statement and covering letter writing service
Free Access to Over 150 courses for 2 days (48 hours)
Free access to course before you purchase (For selected courses only)
Course CurriculumTotal Units : 12
1: Nature Of Customer Service
Nature of Customer Service
2: The Basic Principles Of Business
The basic principles of Business – Part I
The basic principles of Business – Part II
3: Handling Customer Complaints
Handling Customer complaints
Assignment
Assignment Brief I – Diploma in Customer Service & Public Relations Level 4
Submit Your Assignment
(B) Assignment Submission – Customer Service & Public Relations Level 4
4: How Important Is Customer Retention
How important is Customer Retention
5: Monitor Customer Service Practices And Improve Feedback
Monitor Customer Service practices and Improve feedback
6: Treating Employees Equally
Treating employees equally
7: Employee Performance And Conflicts Management
Employee performance and Conflicts Management
Assignment
Assignment Brief II – Diploma in Customer Service & Public Relations Level 4
Submit Your Assignment
(B) Assignment Submission – Customer Service & Public Relations Level 4