Managing Responsible Selling

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Managing Responsible Selling 

1.    Know legal, regulatory, ethical and social requirements pertaining to the sales function

1.1 Explain sales-related legal and regulatory requirements and Codes of Practice

1.2 Understand the principles of contract law and the penalties for misrepresentation

1.3 Analyse the potential impact of social and ethical concerns relating to the sales function

1.4 Explain how processes and policies in the organisation meet ethical and social requirements and comply with legal and regulatory requirements

2.    Understand how to manage the sales function in a way that complies with legislation

2.1 Describe how to ensure that sales employees have a clear understanding of the organisation’s legal, regulatory, ethical and social policies and procedures and the importance of putting them into practice

2.2 Explain how to monitor the way that legal, regulatory, ethical and social policies and procedures are put into practice

2.3 Describe how to provide support to the sales team in putting legal, regulatory, ethical and social policies and procedures into practice

3. Know how to deal with non- compliance

3.1 Explain how to identify and correct any failures to meet the legal and regulatory requirements

3.2 Explain how and when to provide full reports about any failures to meet requirements to senior management

3.3 Explain how to monitor and manage complaints regarding legal, regulatory, ethical and social requirements.

This course is an accredited unit from the level five certificate in business management.