Outbound Telephone Sales

Outbound Telephone Sales

Duration: One day

Objective

The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning
techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated
role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved
through the use of correct structures and control techniques.

Contents

By the end of this course each delegate will be able to:

Understand and describe the sales process (cycle)
Describe and use a simple telesales structure
Use simple communication skills to gather information and gain commitment
Recognise and respond to buying signals
Describe the structure for overcoming objections
Understand the importance of relationship selling on the phone
Enhance their company's image by dealing professionally with incoming calls
Understand the difference between selling an appointment and selling a product or service on the phone
Ask for an appointment with confidence

Who should attend

Employees who make appointments or discuss business opportunities with customers on the phone.

Course benefits

Delegates will take a more confident and assertive approach to each sales call
The importance of effective listening is stressed
This course will enable each delegate to become more effective in their sales role

Additional information

This course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer
will help each delegate understand how to control each sales call and take confidence in their role. Effective techniques in dealing
with 'gate-keepers', overcoming objections and building rapport are all explored and practiced using role-play scenarios.

Certificates

All delegates who successfully complete this course will receive a certificate of attendance.

Trainers background

The trainer for this course has extensive experience in design and delivery of sales related training programmes. They have been
successfully delivering training to both public and private sector organisations for over twelve years and previously held a number of
senior sales positions in variety of industries.

Locations: 

We deliver courses in Inverness, Aberdeen, Stirling, Glasgow, Edinburgh, Newcastle, Leeds, London and Belfast.