Telephone Selling Skills

Telephone Selling Skills

Course description

If you have to sell over the telephone or need to set up appointments then this course will be perfect for you. It looks at modern day approaches to prospecting, how to get through gatekeepers and techniques and strategies not to sound like your competitors! Accredited by the Institute of Sales Management.

Suitability - Who should attend?

Telesales staff
Telemarketing staff
Incoming call handlers
Outbound sales staff
Business development managers
Sales people who have had no formal training on the subject before
Sales people who need a refresher and need to get “back to basics” and refocus their time and effort
New sales people
Client relationship managers
Account managers
Commercial managers

Training Course Content

Understanding The Telephone Sales Process
Openings With Impact
Learning How To Understand Your Prospects Needs
Telephone Responses & Statements / Phrases To Use
How To Get To The Close & Ask For The Business

About provider
 
Since 2001 we have delivered training in over 23 different countries to over 7,500 different organisations and have helped over 200,000 staff. We offer management training, sales development & eLearning solutions for companies both large and small working with the likes of Virgin,...