Becoming The Customer Service SUPERSTAR Certification Course

Becoming The Customer Service SUPERSTAR Certification Course
 
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Description

Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics that create negative impressions for customers and teaches you how to overcome them. In short, your customer service management wouldimprove. Students can request for their Certificate in Basis Customer Service fromthe Institute of Customer Service Professionals.

Who this course is for:

• Anyone interested in developing and enhancing their customer service skills and behavior
• Anyone who is a frontline or back office staff
• Anyone who wants to gain knowledge in customer service
• Any one who wants to enhance their customer’s experience
• Anybody who works in a customer service management role

Basic knowledge

• There are no requirement to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques

What will you learn

• You would be able to enhance and professionalize all your customer service interactions
• You would have confidence in dealing with different customers
• You would be able to attract and retain customers
• You would be able to create a good first impression all the time
• You would be able to enhance your customer experience
• Your customer service management would improve drastically
• You would improve on your customer service skills 

Course Curriculum

Introduction

Introduction

How to become the service SUPER STAR

• Skills needed for effective customer service
• Look and feel
• Knowledgeability
• Attitude
• Processes and procedures
• Sales techniques
• Congratulations