eduCBA
No specific location
N/A

CRM Training

N/A
£ 40

By applying, I confirm I have read and confirm Sales and Marketing Courses Terms and Conditions

eduCBA
No specific location
N/A
Online | Intermediate |   45Hours   

Online | Intermediate |   45Hours   

£ 40

CRM Training

£ 40

Send enquiry

CRM Training

Online CRM Training Certification
This CRM Training Certification includes  6 comprehensive Customer Relationship Management (CRM) courses , 3 Projects with 44+ hours of video tutorials and Lifetime Access. You get to learn how to use the best CRM software in the industry. We look at Salesforce CRM, Zoho CRM, Bitrix CRM, Agile CRM and Creation of Basic CRM by using Microsoft Excel VBA and SQL Express

An important part of running a business is to build a network of trust among your customers, knowing your customers better, and problems faced by your customers and how to solve those problems. One way would be through the CRM system. CRM (Customer Relationship Management), it is a system or business software which allows businesses to manage their daily activities.

These activities are related to business data, business relationships, and business information.  The system maximizes the individual’s or the team’s communication with the clients. It also helps to bridge relationships more effectively and enhances customer experience.

So, to improve the business it’s better to learn the patron’s expectations and behaviors. CRM training is a tool which educates the team or the individual about these concepts. In this course, we will help you to target the new customers or to retain existing ones and improve the profits earned.

The CRM training certification is built in such a way that you can start from scratch without any prior knowledge. Below are the details provided.

 

What is Customer Relationship Management (CRM)?
When we read or watch news related to business – regarding to small or big industries – we see that the customers play a vital role in business. At present only way to keep your business running and making profits, off the charts, is possible only if you have a strategy to keep your customers satisfied. Many major companies believe that the secret to success is 100% customer satisfaction.

There could be various ways to gain customer satisfaction but one of the ways would be through CRM. Next question that pops in our mind is What is CRM? CRM means Customer Relation Management, it is a technology for managing all your companies daily activities in a single place which can be accessed by any department it may be marketing or sales. Any department personnel will be able to access. It streamlines the process and makes it easy for the company to stay connected with the customers.

What are the benefits of CRM?

Improvement in forecasting of sales
Increase in production
More customer satisfaction
Accurate sales report
Available of customer details to each department
If you wish to improve your business as well as keep a healthy relationship with the customers. Know what the customer expects from your business and how to facilitate the same. Keep tabs on each and every department, and to know how each department is doing when compared among themselves. Then you are at the right place and right course. Go ahead check out all the topics covered in this training. The topics present in the training are there to improve your business handling abilities and to improve your business.

Which Skills will you learn in this course?
Training in CRM will help you to master many technologies and improve your business and customer relationship. Below are the skills that you would have mastered at the end of this training.

SalesForce CRM: This tool will effectively execute the customer related tasks and intern help you to improve the business. The tool deals with the daily activities of the business.
Zoho CRM: It is a web designed CRM tool to facilitate business growth. It is preferred for small business. Zoho CRM can automate daily business activities.
FreeCRM Software: This software is the most user-friendly CRM tool. It pipelines different department communication into a single database and automated tasks. There are many advantages of learning this software.
Bitrix24 CRM: It is a SAAS based CRM software. Helps you with the daily business activities. This tool will help you to pull the records effectively which are in progress like work orders.
Agile CRM: It is SAAS based CRM software Agile CRM. This tool also helps you in daily business activities like Emails, Campaigns etc.
SalesForce Administrator: Here you will sign up and start using the software for your business. You will be able to understand SalesForce, learn cloud computing, how to create Salesforce account and how to use SalesForce Effectively.
VisualForce: This is one of the important skill enhancement courses where you learn the framework of the Salesforce platform. So basically, you will be creating Visual Force pages.
With the above technologies, you will also be learning and have hands-on experience in Excel, VBA, and SQL Express.
 
Pre-requisites
Basic Knowledge on Business Processes: As this module is related to the business domain it would be a boost to have prior knowledge regarding the business process.
Little knowledge on cloud services: Though technologies are being taught in this module and no prior knowledge regarding any software is accepted but having the knowledge regarding the domain or software will help you to understand better, and work better once you complete the course.
Should be eager to learn the new technology: It’s the urge to improve yourself and learn new technologies that will help you to complete this module and understand it better.
Basic knowledge of using Microsoft Access, VBA and Macros: To have prior knowledge on Microsoft Access, VBA and Macros will be an added advantage.
 
Target Audience
Business administration students: As you wish to make a career out of this domain it would be helpful to have an extra feather on your cap. It may help you to land your dream job by taking this CRM Certification.
Students of any stream: Though it is not mandatory that students pursuing only business domain needs this training, any student who wants to make a career for himself or herself in a business domain can opt for this training and go a step forward to reach his or her goal.
Working professionals: If you are a working professional who is bored by the repetitive work and wants to change the work domain or upgrade his position then this CRM training is for you or if you are an entrepreneur and planning to improve his or her business then this training goes a long way to improve your business and understand your customers.