Gaining Commitment on the Telephone

Gaining Commitment on the Telephone - Overview

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.

This Gaining Commitment on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Gaining Commitment on the Telephone London
Gaining Commitment on the Telephone Manchester
Gaining Commitment on the Telephone Nottingham
Gaining Commitment on the Telephone Birmingham
Gaining Commitment on the Telephone Bristol
Gaining Commitment on the Telephone Edinburgh
Gaining Commitment on the Telephone Leeds

Gaining Commitment on the Telephone - Timetable

09:30 - 10:00 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

Gaining Commitment on the Telephone - Benefits

• To improve calling techniques
• To enhance negotiating skills on the telephone
• To overcome personal obstacles to closing
• To discuss and resolve any problems