How to Make More Sales

Overview

It’s key to ensure that all your sales staff are performing at their best, in increasingly competitive environments.

You might have the best products and services but they don’t sell themselves! This highly interactive course gives an insight into the verbal communication skills you will need in order to build good rapport with customers.

Through the use of exercises and discussion points, it will increase your self-awareness of your own communication skills. You can then use the same techniques and basic psychology to read more into what your prospect is saying to you.

By the end of the day, you will have a more detailed understanding of how you can use your communication skills to get more sales from more customers, more often.

Learning outcomes

•How to use your verbal communication skills to get the most out of your customer conversations

•The different question types, how to distinguish them, and when to use each type to structure your communication

•What happens when customers make things difficult, in terms of the effect it has on our communication skills

•How to put together a convincing argument

•How to sell more effectively

Who will benefit?

•Those selling in a B2B environment

•Field and telephone-based salespeople

•Sales people with no formal training

•Experienced salespeople that want to refresh and
re-energise their selling skills

Course content

•Fundamentals of communication

•Questioning skills

•Complaints and objections

•Features, advantages, and benefits

•Sales top tips

Course duration

How to Make More Sales is a full day course, starting at 9:30 am and finish at 4:00 pm. Lunch and refreshments are provided, if you have any dietary requirements please let us know upon booking.