Meeting and Greeting Customers Certificate

Meeting and Greeting Customers Certificate

Duration: 0.50 hours

Course Details

Customers form an opinion of a business within a few seconds. Creating a positive first impression is pivotal to a company’s success. Even if a business sells exceptional products and services, they are unlikely to establish a good reputation if their customer service is poor.

One of the most important skills in customer service is meeting and greeting. In this course, you will learn how to project a professional air from the moment you meet a customer and how to foster a positive relationship that will encourage them to return again and again.

You Will Learn:

• Why knowing how to meet and greet customers is an essential business skill
• How your mindset dictates the way others see you
• What to do if you are too busy to deal with a customer or visitor
• Mistakes that will leave your customers or visitors with a negative impression of you and your business
• The five basic customer needs and how to ensure that you meet them every time
• What to do if you do not have a ready answer or solution to a customer’s problem
• Benefits of Taking This Course:
• If you work as a receptionist or similar public-facing role, this course will teach you how to make a good first impression
• If you work in customer support or aftersales, this course will help you handle problems and complaints with minimal fuss
• If your role entails public speaking or training, this course will help improve your confidence and, by extension, your performance
• If your role entails interviewing job candidates, this course will teach you how to put them at ease and make the interviewing experience more pleasant for both of you

Course Modules/Lessons

• Module 01: Introduction
 
• Module 02: How to Ensure that the Customer’s First Impression is a Positive Experience
 
• Module 03: Understanding Basic Customer Needs