Outstanding Customer Service - The Ultimate Guide!

Outstanding Customer Service - The Ultimate Guide!
 
DURATION
02:28:21

Description

Customer Service Will MAKE Or BREAK Your Business! You Have No Idea How Much MONEY You Are Losing Due To Bad Customer Service ... And How Much Money You Can Gain By Providing Excellent Customer Service!

This Course is Perfect For Business Owners, Managers and Employees ... Get Your Team Trained and Cash in!

A Sample Of What You Will Learn:

• STOP Losing Money Due to Poor or Average Customer Service! $$$
• Make MORE Money from Each Customer! $$$
• SAVE a Fortune in Advertising Dollars! $$$
• Get MORE Referrals! $$$
• Retain Existing Customers! $$$
• Solve Problems FAST!
• Learn How to Create an Outstanding Customer Service Experience
• How to Handle Difficult Customers like a PRO!
• Learn the 5 Tenets of TQM
• Avoid the 10 Deadly Sins of Customer Service!
... and MUCH More!!!
Sign up Now!

 Who this course is for:

• Sales People
• Clerks
• Managers
• Business Owners
• Anybody who Interacts with the Public in a Business

Basic knowledge

• Basic / Simple Computer Skills
• Basic English

What will you learn

• Stop Losing Money Due to Poor or Average Customer Service! $$$
• Make More Money from Each Customer! $$$
• Save a Fortune in Advertising Dollars! $$$
• Get More Referrals! $$$
• Solve Problems Fast!
• Retain Existing Customers!
• Learn How to Create an Outstanding Customer Service Experience
• Learn the 5 Tenets of TQM
• Avoid the 10 Deadly Sins of Customer Service!
• How to Handle Difficult Customers like a Pro!
... and Much More!!! 

Course Curriculum

Introduction

• Why Customer Service Is Critical To Your Business!
• Good Isn't Good Enough!
• We Are All in the "Helping Field"
• Providing "Concierge" Level Of Service
• The 5 Tenets Of TQM
• How To Boost Customer Satisfaction
• How To Avoid The 10 Deadly Sins Of Customer Service!
• More Money $$$ - Through Customer Retention
• How Much Is a Customer Worth? $$$
• Do You Understand Your Customer?
• Dealing With Difficult Customers
• "LEAP" Into Customer Service!
• Exceptional Phone Service
• Why Customers Buy From You! $$$
• BONUS LECTURE!!! FINAL TIPS!!!