Providing Good Customer Service From The Inside Out

Providing Good Customer Service From The Inside Out
 
DURATION
00:24:24

Description

"Our mission is to create an experience that pleases our customers; a workplace that leverages assets; and a business that achieves financial success."

I bring this course to you to make you understand and have in-dept knowledge about customer service and how it is very important in any organization or business.

Hi, I'm Vanessa Womack. I've over 25 years of Consulting & 10 years of facilitating Business courses and Adult education along with community leadership and dialogue training and plenty of other opportunities to work. 

This course is very simple and designed for those who have the motive to help others and become better. In fact, Customer service is all about understanding your customers by stepping into their boots and feeling their needs. Nonetheless, some of the tricks and tips that I am going to share with you can also be used in your daily lives and become a better person. 

Who is this course for:

• Anyone who has and urge to improve their customer service skills and knowledge
• Who has the intention to help others

Basic knowledge
• An open mind and willingness to learn new things and Ideas
• If you are looking forward to improve business for any organization

What will you learn
• You will learn how to deal with Customer in more Professional way
• Understand them by stepping into their boots
• Improve your communication skills
• Improve your knowledge and ideas to deal with Questions flooding in
• Using "Follow up" method to check if the problem is resolved
• Using Ten Simple phrases given in the course that could help you in your communication

Course Curriculum

Providing Good Customer Service From the Inside Out

• Introduction
• Training Purpose
• What is Customer Service - Service is a Philosophy
• What is Customer Service - Exceeding Expectations
• What is Customer Service - Learn Practice and Improve
• Who Are Your Customers
• Presenting Yourself Properly
• Telephone Techniques - Do this
• Telephone Techniques - Don't do this
• Dealing With Challenges - Challenging Actions
• Dealing With Challenges - More Solutions
• Dealing With Difficult People
• Practice Team Challenge Activity
• Listening for Answers
• Five Steps to Customer Problem Solving
• Practice PRIDE
• Recovery Process
• Ten Helpful Phrases
• Don’t Stress!