Sales and Customer Service Skills Package

Course Highlights
Price: Only £250
Course Type: Online Course.
Duration: 100 hours, recommended hours.
Syllabus: 21-course modules.
Tutor Support: Full tutor support included.
The Fine Print
Qualification: CPD Cerificiation
Certificate: CPD award, exam is not included with the course.
Access: Unlimited access for 12 months, option to extend if required.
Compatibility: PC, Mac, Laptop, Tablets, Smartphone and Smart Devices.

Course Overview
Customer experience training is crucial for any organization that works with customers or clients. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills will feel a greater sense of engagement and commitment to their job. These skills make a positive impression in the minds of current and future customers. Our training provides advanced customer service tips for your organization based on the content area or competency you want to improve. Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and more by filtering through our training and development workshops.
The Study Process

As the course is completed online it offers students the opportunity to study course material whenever and wherever suitable. You can access course material 24 hours a day and study at a pace that is comfortable for you. Many individuals who study this course are able to work a full-time job while learning, which allows them to achieve their goals of becoming an Administrative assistant.

You can access your course from any device that allows you to access the internet, and receive online support while you train from a professional course tutor. Furthermore, thanks to the flexible modules, you will find the course incredibly easy to navigate through from beginning to end.

Upon completion of your course, you will be required to book an exam and pass, you will then be awarded your Accredited CPD certificate.

The Sales and Customer Service Skills Package Course is split into the following units:

Gain the skills necessary to sit the exam and become fully certified, help your accounting future flourish.

Format: computer-based Objective Test
Availability: Online Exam
Length: 60 minutes per exam
Marking: computer marked
Results: provisional result available immediately followed by confirmation no more than 48 hours later

Further information
Exams are comprised of a range of items including short multiple choice questions, number entry questions, drag and drop questions and other formats. They test all component learning outcomes across the whole subject. Exam fees are not included in the course cost.

On successful completion of the exams, students will become qualified Administration Assistants.