Sales interview specialist

Sales interview specialist

Duration: One day

Objective

This interactive one day programme is design to help sales advisors enhance their core skills of customer contact and influence.
Delegates will have the opportunity to develop their existing knowledge of persuasive and influential communication skills, helping to
take their telephone communication style to a different level through exploring and practicing a variety of different techniques.

Contents

By the end of this course each delegate will be able to:
Describe how customers currently consider their mortgage buying experience
Identify what improvements could be made to make the process more engaging
Use effective questioning and listening skills to control and guide the interview
Listen carefully to be able to understand the customer’s needs and intentions
Understand how verbal and physical body language can be used to develop rapport
Apply empathy and influencing skills when appropriate

Who should attend

This programme is designed specifically for Telephone Sales Staff and Managers who are responsible for conducting exploratory and
fact finding interviews with customers over the telephone.

Course benefits

Additional information

Certificates

All delegates who successfully complete this course will receive a Certificate of Attendance.

Trainers background

The trainer for this course has extensive experience in design and delivery of marketing and sales related training programmes. They
have been successfully delivering training to both public and private sector organisations for over 20 years and previously held a
number of senior sales positions in variety of industries.

Locations: 

We deliver courses in Inverness, Aberdeen, Stirling, Glasgow, Edinburgh, Newcastle, Leeds, London and Belfast.