Telemarketing Online Course

Telemarketing Online Course

Introduction

Virtually everyone working in sales today does a large portion of their business over the phone, so if you’re interested in being a success in the sales industry, it’s mandatory you have an excellent phone manner. By taking this Telemarketing Online Course, you will learn this, along with much, much more.

Description

The beauty of our online courses is that you can fit them around your busy schedule and study whenever you want. It’s no different with this course, which has been designed by leading telemarketing experts. Split into five digestible units, you will learn to improve your verbal communication and active listening skills, create the perfect, attention-grabbing script and plan what to do before you make the all-important call. You will also explore how to make any telephone sale a truly exceptional one.

With full support from tutors, 24/7 access to the Learning Management System and a variety of online course materials, question papers and useful links, this is the only course you will need to start your new career in telemarketing.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Telemarketing Online Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

COURSE CURRICULUM

Telemarketing Online Course
 
Telemarketing and Types of Telemarketing
  
Business Practice
  
What’s Missing in Telephone Communication?
  
Verbal Communication Techniques
  
Who are Your Customers?
  
To Serve and Delight
  
Did You Hear Me?
  
Asking the Right Questions
  
Saying No
  
Sales by Phone
  
Taking Messages
  
Staying Out of Voice Mail Jail
  
Closing Down the Voice
  
Cold and Warm Calls
  
Developing a Script
  
Perfecting the Script
  
Handling Objections
  
Negotiation Techniques
  
It’s More Than Just a Phase
 
Phone Tag and Getting the Call Back
 
Stress Busting
 
Campaign Delivery