Winning Communication Skills For Telephone, Conference Calls

Winning Communication Skills For Telephone, Conference Calls

DURATION
01:21:03

Description

Communication Skills

Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.

Are you and members of your team using the telephone for maximum business success?

Do you have Baby Boomers in your organization who are afraid of Skype video and Apple Face-time and are slow to text clients and customers who may be Millennials?

Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?

This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

What will students achieve or be able to do after taking this course?

• Communicate effectively using the phone with clients, customers, colleagues and bosses
• Avoid telephone blunders that strike others as rude and unprofessional
• Speak effectively on business conference calls
• Present confidently on Skype and Face-time calls
• Use the telephone effectively in all aspects of business life
• Please note: this is a telephone communications skills course conducted by a real person who is speaking and demonstrating communication skills. If you are looking for a course with lots of animation, slides, special effects, slick edits, and robotic voices, this course is not for you.

Who this course is for:

• Workers looking to build their soft skills
• Younger executives who want to communicate with everyone in their business life, including older colleagues
• Older executives who want to communicate with everyone in business, including young people

Basic knowledge

• You need a phone and voicemail

What will you learn

Course Curriculum

Setting Groundwork for Telephone Communication Success

• Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls
• Never Confuse Personal Phone Use with Business Telephone Use Again
• Why Your Phone is the Best Secret Business App Ever
• Planning Your Successful Phone Environment
• Final Preparation for Your Successful Phone Meetings

Can You Hear Me Now?

• Making Sure Your Phone Passes Your Friend Test
• Planning for Winning Conference Calls
• Look Prime Time Ready for Your Video Calls
• Placing Phone Calls Like the Consummate Professional
• Always Knowing the Best Time to Call Clients and Prospects
• Now You will Never Wake Up a Client in the Middle of the Night

Answering and Talking on the Phone like a Pro

• Answering the Phone so Everybody Knows You are Ready for Business
• No Such Thing As Answering The Phone Too Quickly These Days
• Your Clients Will Never Think You are Screaming At Them Again
• Knowing How to Sound Your Very Best - Every Time
• The Right Way to Put Someone On Hold
• Making Sure They Only Hear the Magic of Your Voice

Voicemail Can Be Your Best Friend

• Being a Professional to Every Generation, Regardless of Your Own Preferences
• Voicemail That Soothes, Not Angers
• Best Voicemail Messages for Success
• Take 1, Take 2, Take 3 Until You Get It Right

Final Telephone Success Tips

• Never Be Busy for Clients and Bosses Again
• Making Your Phone Disappear At the Perfect Moments
• Tit for Tat and Text for Text

Conclusion - Telephone Mastery Is Yours

• Better Than the Best Hollywood Goodbyes
• Conclusion - You Are Now a Master of the Telephone for Every Business Situation